Air Purifiers

Air Purifiers

Articles

Can I deactivate PlasmaTrue?
AP Models: Plasmatrue is always on and cannot be deactivated. AeraMax Models: The PlasmaTrue Technology feature on the AeraMax can be turned off by pressing and holding down on the PlasmaTrue Icon on the touch screen display panel for approximately...
Do all air purifiers have a CADR rating?
The CADR rating, tested and reported by AHAM (Association of Household Appliances Manufacturers), is a voluntary certification.  It is possible to find Air Purifiers on the market without a CADR rating, but for such products without the CADR ra...
Do I have to purchase Fellowes specific filters?
Yes, it is essential to only use Fellowes filters, as other types of filters will not correctly fit into your product.  Other types of filters will not correctly fit into your product.  Other types of filters will leave some air gaps in yo...
Do I need to turn the air purifier off to change the filters?
You do not need to turn the air purifier off when you are changing the filters.  The unit is designed to disable the fan when the filter panel/drawer is opened.  Once the filter panel/drawer is re-inserted, the unit will return to the prev...
Does my Air Purifier harm the ozone layer?
No.  The Fellowes Air Purifier will not hurt the Ozone layer.  Appliances hurting the Ozone layer are cooling appliances such as air conditioners and refrigerators which release Freon gas into the air.  Fellowes Air Purifiers do not r...
Does my Air Purifier produce Ozone?
The AeraMax Air Purifier does not create harmful ozone.  The Environmental Protection Agency has National Ambient Air Quality Standards for pollutants considered harmful to public health and the environment.  These standards provide public...
Does my air purifier work for pollutants other than smoke, dust, and pollen?
Yes.  Your Air Purifier will remove up to 99.97% of any particles with a size equal to or larger than 0.3 microns in the air going through the filters.
How do I adjust the speed of the fan on my Air Purifier?
For AP models:  If you want to adjust the fan manually as opposed to allowing it to adjust automatically based on the quality of the air, then you can press the "+" or the "-" key to increase (+) or decrease (-) the speed of...
How do I turn the "replace filter" light off on my Air Purifier? (Filter Indicator Light Reset)
How to fix your "replace filter" light and reset filter indicator.
How does the Fellowes Air Purifier know when filters need to be changed?
The product takes into consideration the quality of the air it cleans as well as the period of time it is being used in order to determine the amount of dirt and pollutants that have been captured by/on the filters.  Once this amount has raised...
How long do the filters for the air purifier last?
On an average:  Carbon Filter: average of 3 months; HEPA Filter: average of 12 months This may vary depending on the cleanliness of your air.
If I am in a cubicle, what volume of air around me will be cleaned by my Air Purifier?
The total volume that your air purifier can cover corresponds to the square footage indicated in your product documentation..  If your cubicle has an open ceiling and an open entrance with no door, it means that the total surface of the area in...
Is it acceptable to place my Air Purifier against the wall?
It depends on where the air intakes are located on your purifier.  If the air intakes are located on each side of the unit and the air outtake is located on top of the unit, placing the product against the wall will not affect its function (i.e...
Is it acceptable to run my air purifier with only one filter?
The air purifier has been designed to accommodate two filters - one Fellowes HEPA Filter and one Fellowes Carbon Filter.  Using the machine with only one of those filters would dramatically reduce the efficiency of your air purifier and may res...
Is it acceptable to use my Air Purifier in a wet area such as a bathroom or sauna?
Using the machine in a wet area might damage your filter and create a hazard of electric shock if the power cord or any of the electrical components of your product come in contact with water.  It is not recommended to use this product in a hum...
Is it safe to leave my Air Purifier on 24-7?
Yes - the Fellowes Air Purifier is designed to clean your indoor air 24-7 and it will not consume more than an incandescent light bulb in normal conditions of use.
Is the Air Purifier capable of removing smoke from a room?
Yes.  Smoke particles are part of the pollutants that your Air Purifier will remove at 99.97% of the air going through the filter.
My Air Purifier is producing an odor. What should I do?
1. Verify that the filters are clean. 2. Verify that the air exiting the machine does not blow towards a source of smell (i.e. perfume, air freshener, etc.). Note: Your machine will remove strong odors first - such as smoke odors - and could allow...
Should I use a surge protector with my Air Purifier?
It is neither a requirement or a specificity for the Air Purifier to be plugged into a surge protector.
The air quality indicator never goes up to yellow or red.  How do I know if the sensor is working?
Your indoor air is probably clean with no pollutants in it.  To verify this, place a dry erase marker - or another object emitting a strong smell such as a perfumed item or food - close to the Power switch of your AP-230Ph or AP-300PHAir Purifi...
The filter replacement light on my air purifier remains lit after I replace the filters.
For AP models:  Press and hold the "replace filter" switch for 3-5 seconds until you hear a beep.  The "replace filter" light should shut off at the same time as the beep is heard.  Try this operation several time...
The lights on my Air Purifier screen continue to blink after four minutes.  What should I do?
Wait for a few more minutes.  If the lights continue to blink, please call customer service for assistance: 1.800-945-4545, M-F, 7am-7pm CST.  Please be by the unit when you call..
What does the AeraSafe Antimicrobial Treatment do?
The AeraSafe Antimicrobial Treatment protects against the growth of bacteria on the True HEPA filter which cause mold, odor and product deterioration.
What is a Carbon Filter?
The Carbon filter is a pre-filter that captures the bigger particles to avoid clogging the HEPA filter.  The Carbon filter is designed to help remove VOC's (Volatile Organic Compounds) from the air.  The Fellowes Carbon filters are als...
What is a True HEPA filter?
A True HEPA (High Efficiency Particulate Absorption) air filter is a filter that removes up to 99.97% of airborne particles as small as 0.3 microns. The AeraMax True HEPA filters are also treated with AeraSafe Antimicrobial Treatment that prevents ...
What is CADR and what does it stand for?
CADR stands for Clean Air Delivery Rate.  It is a measure of the appliance's ability to reduce smoke, dust, and pollen particles from the air.  The higher the CADR rating your Air Purifier has, the more efficient your air purifier is a...
What is Energy Star and what are the requirements for a product to be certified?
The Air Purifier has been tested and certified eco-friendly by Energy Star because it has been designed for a low power consumption and lower impact on the environment.  In general, products carrying the Energy Star certification consume 20-30%...
What is the difference between an ionizer and PlasmaTrue?
There is no difference between an ionizer and PlasmaTrue.  Ionizers use electrostatically charged plates to produce positively or negatively charged gas ions that particulate matter sticks to in an effect similar to static electricity.  So...
What is the difference between an ozone generator and the PlasmaTrue Technology?
Ozone generators are optimized to attract an extra oxygen ion to an O2 molecule, using either a corona discharge tube or UV light.  PlasmaTrue Technology is an ionizer which uses electrostatically charged plates to produce positively or negativ...
What should I do if my air purifier is making a noise?
Verify that you removed the filter bags.  Verify which fan speed the product is set on.  Higher fan speeds make more noise.  If you hear a rattling or squeaking noise, call customer service. Regarding AeraMax models: if your unit is ...
What should I do if my filters look clean, but the air purifier indicates they need to be replaced?
If your machine has been set-up on Auto for several months and if your air has been perfectly clean, it is possible that the filters are still relatively clean when the "change filter" light tells you to change them. However, the filters a...
What will happen if I don't change my air purifier filters?
Eventually, the filters will be clogged and the air flow going through the machine will be dramatically reduced.  If no more air is going through the product, the air won't be cleaned anymore.  If there is an excessive quantity of dirt...
Where is the best place to put my Air Purifier in a room?
There are many acceptable places to put your air purifier, such as next to a desk, in the corner of the room, etc.  The best places are the ones with 1-2 feet of free space around the machine to allow air circulation.  However, places that...
Which filter in my Air Purifier is the HEPA filter and which is the Carbon filter?
The HEPA filter is the thicker white filter.  The Carbon filter is the thinner black filter.