Updated Articles

  1. Array FAQs

    FAQs - Array - Fellowes®
  2. AeraMax FAQs

    FAQs - Aeramax - Fellowes®
  3. What causes my pages to look cloudy?

    Either the temperature is too low, or the combination of your pouch and document is too thick. First, try passing your work through the laminator one or more times, or raising the temperature setting if your machine offers multiple heat options. O...
  4. How many pounds of paper do the most popular box sizes hold?

    24" letter size - holds the contents of one letter size file drawer or approximately 50 lbs. of paper. 24" legal size - holds the contents of one legal size file drawer or approximately 65 lbs. of paper. Letter/Legal boxes will hold approx...
  5. General Order and Shipping Information

    HOW LONG DOES IT TAKE MY ORDER TO PROCESS? Most orders are shipped within 1-2 business days of order receipt. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time an...
  6. Why does the paper shredder motor run, but it won’t accept paper?

    This may be an indication that there may be damage to the gearing inside the shredder. With the motor running, carefully look into the mouth of the shredder to see if you can see movement of the cutters at all. If nothing is turning or they are tur...
  7. What causes poor edge seal?

    Your document may be too thick.  Also, your document might be too large for the pouch size used.  Make sure there is a minimum of 1/8" seam around the entire edge of the pouch.  In addition, please review the user guide to make s...
  8. What is the warranty on the Fellowes gel products?

    Fellowes gel wrist rest products typically carry a one year warranty from the original purchase date, but please click on the Ask A Question button above and tell us which product you have so we can better assist.   Alternatively, you may wish ...
  9. SafeSense® Technology

    To test  SafeSense® move the power switch to the "on" position. The green ready light should illuminate and the shredder will run for a few seconds and shut off.  This is normal.  Simply touch the shiny chrome area arou...
  10. What are the spare part numbers for your Bankers Box products?

    The list below provides part numbers for our most requested Bankers Box corrugated products.  If you need to purchase lids, shells or drawers, please refer to this list.  The quantity indicates the increments in which the part must be purc...